Department of Economy proposes Energy ‘One Stop Shop’
The Department for the Economy has launched a consultation seeking the public’s view on the Energy “One Stop Shop” Implementation Plan. The One Stop Shop consultation will work to consolidate advice, guidance, and support in energy-related matters in an effort to simplify the energy decarbonisation journey for consumers.
The commitment to developing this service was included in the Path to Net Zero Energy Strategy, launched by the Minister in December 2021 and formed part of the Energy Strategy Action Plan for 2022.
The one-stop shop is proposing to adopt a number of high-level principles to underpin the One Stop Shop approach, purpose and scope. These are:
- Consumer centric – the One Stop Shop will focus on delivering positive outcomes for consumers.
- Provides tailored services – the One Stop Shop will meet the needs of individual consumer groups to ensure domestic and non-domestic consumers have access to the adequate types and levels of information, advice, and support that they need.
- Has adequate sectoral and technical expertise – the One Stop Shop will provide up-to-date, accurate and factual information and advice on existing and upcoming products, technologies and services.
- Delivers a trusted service – building consumer trust will be a key priority for the One Stop Shop.
- Provides impartial information and advice – the One Stop Shop will only provide factual, accurate and independent information.
- Delivers service in partnership with other bodies and organisations- the One Stop Shop will create partnerships with other organisations to ensure a presence across Northern Ireland and to maximise the benefits to consumers of the information, advice and support network in Northern Ireland.
To view the consultation, click here.
To view the consultation survey questions, click here.
The deadline for this consultation is 31st January 2023, if you would like to contribute to RSUA’s response please email lucy@rsua.org.uk
